FAQS

● Go to the item page of the product that you would like to order.
● Select the quantity of items that you would like to order and click “Add to Cart” Click "Check Out" in the pop-up window.
● On the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
● Click "Continue to payment method" on the next screen.
● Then fill in your credit card information and click "complete order" to finish the transaction.

Once the package is shipped, tracking information will be sent to the email address associated with your order.

If you haven’t received a tracking number or the tracking information is inaccurate, please send us an email.

Please contact customer service as soon as possible, providing your order number and the correct shipping address.

We will do our best to update the shipping address before the order is shipped. However, once you receive the order confirmation email, you may not be able to change the shipping address as we will start processing your order immediately.

Please send your order number to us via email.

Sometimes, packages are marked as delivered in advance by the carrier. If you’ve received the delivery notification email but haven’t gotten the package yet,

we recommend checking the GPS feature of the USPS/FedEx delivery vehicle — this feature may automatically update the package status to "Delivered" ahead of time. Please wait 2-3 business days, as the package might have been incorrectly marked as delivered and will arrive the next day.

The order delivery time frame consists of two parts:

• Processing time: 1-2 business days
• Shipping time: 3-5 business days (excluding weekends and holidays)

Yes. Depending on your location, you can purchase our products via Amazon. Our products are available on Amazon in Canada, the United Kingdom, Germany, France, Italy and Spain.

New customers who haven't joined our SMS list can register to enjoy a one-time special discount on eligible items. Simply enter your code at checkout. Sign up now!

We also run occasional promotional activities throughout the year, so be sure to join our email newsletter and SMS list to stay updated on all the latest offers!

No, only one promo code can be applied per order. However, if you’re using gift cards, you can use multiple gift cards for a single order.

If you need to return or exchange an item that is unworn, unwashed, undamaged, and still has the tags attached, please contact us via email and we will provide you with more specific assistance. For any help regarding size or quality issues, please also reach out to us by email.

At Konssy, we thoughtfully research, develop and produce products you love, and we take pride in our outstanding quality. We are committed to providing you with the highest quality products and services! If you have any questions about any of our products, please contact customer service and provide your purchase proof as well as product issue photos (if applicable).

You have 30 days from the date of purchasing products fromwww.konssy.comto contact us for assistance with any product-related questions.