About Return
I. 30-Day Risk-Free Returns
We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.
If you have any questions regarding returns, you can contact us anytime at hofogroup@outlook.com.
If you have any questions regarding returns, you can contact us anytime at hofogroup@outlook.com.
2. Eligibility for Return
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging.
3. Return Process & Notes
You can contact us at hofogroup@outlook.com.
Note: We strive to ensure you have a pleasant shopping experience at Konssy. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package.
Items returned without a prior return request will not be accepted.
Unfortunately, we do not accept returns of promotional items or gift cards.
Note: We strive to ensure you have a pleasant shopping experience at Konssy. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package.
Items returned without a prior return request will not be accepted.
Unfortunately, we do not accept returns of promotional items or gift cards.
About Exchange
I. Non-Quality Issues
Within 30 days of receiving your item, unused products can be exchanged for reasons such as size mismatch, but the shipping cost for both ways will be borne by you.
2. Quality Issues
Please check your order upon receipt. If the product is defective, damaged, or you received the wrong item within the warranty period, contact us immediately. We will provide a solution suitable for your needs.
3. Quality Issue Verification
Please provide your order number, clear photos or videos of the product issue, and a detailed description for fast processing.
4. Exchange Process
Contact Customer Service：Email hofogroup@outlook.com to check the exchange policy and provide your order number along with a brief explanation.
Get Approval and Return：Customer service will reply within 24 hours and provide instructions for the exchange. Please package and send back the item according to the instructions.
Get Approval and Return：Customer service will reply within 24 hours and provide instructions for the exchange. Please package and send back the item according to the instructions.
5. Refund & Replacement
Once we receive the returned item, we will process the refund within 5 business days and send out the replacement item as soon as possible.
Note： Items returned without a prior return request will not be accepted.
Note： Items returned without a prior return request will not be accepted.
About Refund
Refund Processing Time
After we receive and review your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be automatically returned to your original payment method within 10 business days.
Please note that your bank or credit card company may also take some time to process and post the refund.
If your return has exceeded 15 business days, please email hofogroup@outlook.com to contact us.
If approved, the refund will be automatically returned to your original payment method within 10 business days.
Please note that your bank or credit card company may also take some time to process and post the refund.
If your return has exceeded 15 business days, please email hofogroup@outlook.com to contact us.